Records Management Costs reduced by over 30%
Expense Category
Records Management
Industry Segment
Superannuation
Client Overview
Major Superannuation Industry organisation over 100 years old handling over 1m accounts
Client’s Goals
With a major focus on reducing costs in response to industry pressures, the Client was looking for opportunities to reduce cost and improve process WITHOUT adversely impacting the need to respond quickly to member requests.
Project Summary
Operating from 2 major sites, one metro based and the other regional, the need for 2 storage facilities had to be considered. The solution was to retain the existing regional facility but to change the Metro based vendor. A holdings review was also undertaken, identifying opportunities to destroy old documents
Outcome
The 2 vendor solution delivered measurable savings in excess of 30% together with a number of process improvements. The physical movement of cartons accessible by the metro facility was undertaken successfully avoiding any disruption to the clients processes.
The Client said:
“In addition to their expertise, the ethical way that they work and their methodology, the reason we repeatedly use Resources for Profit is because they get results. And if they can’t get you a significant savings, they will tell you; they aren’t in it to make money off you”.
